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PAYMENTS:
Prompt
payments
are always welcome, but if there is some special circumstance, just let
us know. We
place a high
value on good communications and almost anything can be worked out.
Payments
made
by Visa, Master Card or Discover Card, which we process manually
through
our store terminal.
Payments
and credit cards may also be made through PayPal.
(Our customers do not need a PayPal account to securely pay through
PayPal)
Sorry,
we no longer accept Money
Orders or Checks.
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Domestic
Shipping:
We prefer to use Priority mail.
For
relatively small items other shippers are often more
expensive,
In the US only, items requiring a box
larger than 1 cubic foot are subject to special dimensional rate which
starts at the regular 11 pound rate.
For large bulky items we recommend Parcel Post or UPS Ground.
We go to extreme lengths to carefully
pack each item for shipping and are NOT
responsible for items lost or broken in the mail.
We will be more than happy to add postal insurance at your
request.
(The cost is based on actual price of the item, which may or may not be
its actual value.)
We will add insurance when requested.
We prefer to postal insurance provided
by
Endicia.com postal services for a number of reasons:
1 - They are easier to use.
2 - They are cheaper.
3 - It is easier to file a claim
4 - They include S/H costs in the
claim. (USPS does not)
We will use USPS insurance, but only if the buyer requests it.
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International
Shipping:
We ship everywhere!
With international shipping the Customs is the big thing and the buyer
is responsible for any and all duties
that may be imposed.
As a rule we will not use our business
labels
and will not include an invoice.
International shipping can be expensive and we advise all international
buyers to check out shipping costs before purchasing.
Priority Mail is usually the best way to ship. It is quick, reliable
and with small items, provides tracking and partial insurance, based
on customs
declaration.
Priority Mail also has tracking and partial insurance, based
in the declared value
(Note: Few items can use the Priority Small Flat Rate box.
It is the size of a VCR tape and is made of weak cardboard.)
For small items, under 4 pounds and under $50 in value, First Class
Mail is an affordable
option, however it is slower and had no tracking nor insurance.
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Returns:
We
go to great
lengths to accurately describe and photograph our items and we answer
all e-mails with
questions.
If
an item is
not as described, it may be returned for a refund, exclusive of
return shipping.
If
payment was
by credit card, the refund will be in the form of a credit to your
account.
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