Sales Policies

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Payments  Domestic Shipping International Shipping Returns

PAYMENTS:

Prompt payments are always welcome, but if there is some special circumstance, just let us know.  We place a high value on good communications and almost anything can be worked out.

We accept phone payments made by Visa, Master Card or Discover Card, which we process manually through our store terminal.

credit cards may also be made through our PayPal gateway.
(Our customers do not need a PayPal account to securely pay through PayPal)

Sorry, we no longer accept Money Orders or Checks.


Domestic Shipping:

We prefer to use Priority mail.
For relatively small items other shippers are often more expensive,

In the US only, items requiring a box larger than 1 cubic foot are subject to special dimensional rate which starts at the regular 11 pound rate.
For large bulky items we recommend Parcel Post or UPS Ground.

We go to extreme lengths to carefully pack each item for shipping and are NOT responsible for items lost or broken in the mail.  We will be more than happy to add postal insurance at your request.  (The cost is based on actual price of the item, which may or may not be its actual value.)

We will add insurance when requested.
We prefer to postal insurance provided by Endicia.com postal services for a number of reasons:

1 - They are easier to use.
2 - They are cheaper.
3 - It is easier to file a claim
4 - They include S/H costs in the claim. (USPS does not)

We will use USPS insurance, but only if the buyer requests it.


International Shipping:

We ship everywhere!

With international shipping the Customs is the big thing and the buyer is responsible for any and all duties that may be imposed.
As a rule we will not use our business labels and will not include an invoice.

International shipping can be expensive and we advise all international buyers to check out shipping costs before purchasing.

Priority Mail is usually the best way to ship. It is quick, reliable and with small items, provides tracking and partial insurance, based on customs declaration.
Priority Mail also has tracking and partial insurance, based in the declared value

(Note: Few items can use the Priority Small Flat Rate box.   The box is the size of a VCR tape and is made of weak cardboard.)


For small items, under 4 pounds and under $50 in value, First Class Mail is an affordable option, however it is slower and had no tracking and no insurance.

Returns:

We go to great lengths to accurately describe and photograph our items and we answer all e-mails with questions. 

If an item is not as described, it may be returned for a refund, exclusive of return shipping. 

If payment was by credit card, the refund will be in the form of a credit to your account.